Support
The Support page is the main place to get help with SkyPath when you run into account, billing, project, document, or platform issues.
How to Get Help
For most support requests, use the online support form:
You can also contact support directly by email:
INFO
Use the support form when you want to submit a new ticket, describe a problem in detail, or request follow-up from the support team.
Check the FAQ First
Before submitting a new support ticket, review the FAQ page. Many common questions about accounts, projects, collections, billing, subscriptions, Secure Chat, and AI workflows are already answered there.
TIP
Checking the FAQ first can often save time, especially for common setup, billing, and workflow questions.
Continue to the FAQ guide here:
Phone Support
Some pricing plans include phone support. If your plan includes phone support, the phone number is provided in your email notification.
If you are unsure whether your plan includes phone support, review your plan details or contact support by email for clarification.
When to Use Support
Support is useful for issues such as:
- Account access problems
- Billing or subscription issues
- Questions about plan limits or seat management
- Problems with uploads, indexing, or document processing
- Unexpected behavior in projects, collections, or AI tools
- Questions that are not answered in the documentation or FAQ
WARNING
When submitting a ticket, include enough detail for the support team to understand the issue clearly. Useful details may include the page you were using, the feature involved, what you expected to happen, and what actually happened.
Additional Assistance
If you need help beyond the support form, contact support@sky-path.ai for additional assistance.